Returns – American Firefighter Outfitters Your SEO optimized title
FREE SHIPPING on U.S. orders over $50!
Cart 0

Returns

*American Firefighter Outfitters only accepts returns on: unworn, unwashed, full price merchandise with original tags attached. To process a return, American Firefighter Outfitters online return form must be completed within 7 days of original delivery confirmation. Once return is approved by American Firefighter Outfitters Customer Service, packages must be postmarked no later than three days.

*Due to our ever-changing inventory, exchanges are not available for online orders.

 NOTE: You have 48 hours within delivery confirmation date to claim a defect on any items listed as "NOT APPLICABLE FOR RETURNS" to receive a refund due to damage or defect. Please contact shop@americanfirefighteroutfitters.com to claim a defect.


 To make a return please follow the next three steps carefully:

 Step 1:

Request an online return form from customer service at shop@americanfirefighteroutfitters.com.


 Step 2: 

Complete online return form ensuring all mandatory fields are filled out. Customer Service will review return eligibility and will contact you within two business days.

 Step 3:

Once your return is approved, please print your approved return authorization form and ship it, along with your item(s), to the following address:

9973 Knob Hollow Way
Conroe, TX 77385
USA

Safely enclose the approved return item(s) in shipping package of your choice. Seal your package, then simply drop your package off at official location of specified carrier.

All returns will be processed within 14 business days upon receipt of return package to American Firefighter Outfitters website fulfillment center. Customer will be refunded to their original form of payment.

NOTE: If using your own shipping method, American Firefighter Outfitters strongly recommends using Delivery Confirmation on your return package, as American Firefighter Outfitters will not be held liable for any lost, damaged, or late return packages. 

FINAL NOTE: American Firefighter Outfitters reserves the right to refuse any returns without an approved online return form. Failure to comply with these instructions will automatically be marked as ineligible. All shipping and handling costs are non-refundable. All damaged or late return shipments will be sent back to customer via ground shipping and not applicable for further returns. 

*American Firefighter Outfitters Holiday Return Policy: Orders placed between December 1st - December 23rd will be eligible for an extended Return Policy. Items purchased during this time must be postmarked no later than January 2nd of the following calendar year. This excludes all items not applicable for return.