FAQs – American Firefighter Outfitters Your SEO optimized title
FREE SHIPPING on U.S. orders over $50!
Cart 0

FAQs

WHY DOES AMERICAN FIREFIGHTER OUTFITTERS COLLECT MY PERSONAL INFORMATION?

  • To complete your purchase transactions
  • To provide the services you request
  • To send you offerings by mail or e-mail
  • To assist with your product and service preferences, that way we can notify you of new or additional products, services, and prom that might be of interest to you
  • To notify or provide you with other information concerning products you have purchased
  • To improve our merchandise selections, customer service, and overall shopping experience


HOW SECURE IS YOUR WEBSITE?

AmericanFirefighterOutfitters.com is secured through SSL encryption technology, the latest and most advanced security software for online transactions.


WHAT PAYMENT METHODS DOES AMERICANFIREFIGHTEROUTFITTERS.COM ACCEPT?

AmericanFirefighterOutfitters.com accepts all major credit and debit cards: Visa, MasterCard, Discover and American Express. You may also choose to pay with PayPal, all payments are processed through a secure checkout system provided by Shopify. 


HOW DO I KNOW AMERICAN FIREFIGHTER OUTFITTER RECEIVED MY ORDER?

Once we have received your order, you will receive confirmation e-mail. 


CAN I MODIFY MY ORDER?

To add onto an order you will need to begin a new transaction. Note: original transactions cannot be modified. 


CAN I CANCEL MY ORDER?

To cancel an order, please e-mail shop@americanfirefighteroutfitters.com. Once an order has shipped it cannot be cancelled.


WHAT IS AMERICANFIREFIGHTEROUTFITTERS.COM'S RETURN POLICY?

Please check our policy titles Returns at the bottom of our website.


DO YOU DELIVER TO PO BOX ADDRESSES?

Please note we will not ship to PO Boxes, or APO boxes, whether domestic or international.


ARE THERE FEES FOR CUSTOMS AND IMPORT CHARGES FOR INTERNATIONAL CUSTOMERS?

Shipping and handling fees charged by AmericanFirefighterOutfitters.com exclude customs, taxes, and additional charges once package exits the US.