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Exchanges

*American Firefighter Outfitters only accepts exchanges on: unworn, unwashed, full price merchandise with original tags attached. To process an exchange, American Firefighter Outfitters online return form must be completed within 7 days of original delivery confirmation. Once exchange is approved by American Firefighter Outfitters Customer Service, packages must be postmarked no later than three days. American Firefighter Outfitters is not responsible for any exchange shipping fees. 

*Due to our ever-changing inventory, exchanges are not available for online orders.


 To make an exchange please follow the next four steps carefully:

 Step 1:

Request an online exchange form from customer service at shop@americanfirefighteroutfitters.com.


 Step 2: 

Complete online exchange form ensuring all mandatory fields are filled out. Customer Service will review exchange eligibility and will contact you within two business days.


 Step 3:

Once your exchange is approved, please print your approved exchange authorization form and ship it, along with your item(s), to the following address:

9973 Knob Hollow Way
Conroe, TX 77385
USA

Safely enclose the approved exchange item(s) in shipping package of your choice. Seal your package, then simply drop your package off at official location of specified carrier.

NOTE: If using your own shipping method, American Firefighter Outfitters strongly recommends using Delivery Confirmation on your return package, as American Firefighter Outfitters will not be held liable for any lost, damaged, or late return packages. Please send the tracking number to shop@americanfirefighteroutfitters.com.


 Step 4:

Once you have shipped your merchandise to the above address, please pay the DOMESTIC or INTERNATIONAL Reshipping Fee, which covers reshipping from American Firefighter Outfitters to the shipping address provided.

Reshipping Fee is payable here:

  •  DOMESTIC Reshipping Fee (U.S. Orders only)

  •  INTERNATIONAL Reshipping Fee

All exchanges will be processed within two business days upon receipt of exchange package to American Firefighter Outfitters website fulfillment center.


FINAL NOTE: American Firefighter Outfitters reserves the right to refuse any exchanges without an approved online return form. Failure to comply with these instructions will automatically be marked as ineligible. All shipping and handling costs are non-refundable. All damaged or late return shipments will be sent back to customer via ground shipping and not applicable for further returns. 

*American Firefighter Outfitters Holiday Return Policy: Orders placed between December 1st - December 23rd will be eligible for an extended Return Policy. Items purchased during this time must be postmarked no later than January 2nd of the following calendar year. This excludes all items not applicable for return.